Cancellation and Sick Policies

We value your business and ask that you respect our scheduling policies. We understand that emergencies happen; however, to ensure we can provide the best service to all our clients, we require notice for any cancellations or rescheduling.

1. Cancellation & Rescheduling

We kindly ask for at least 24 hours' notice for any cancellations or changes to your appointment. This allows us time to fill the opening with another client on our waiting list.

• Notice given 24+ hours in advance: No fee will be charged.

• Notice given less than 24 hours in advance: A fee equal to 50% of the reserved service amount MAY be charged.

2. Late Arrivals

We want to give you the full experience you deserve. If you are more than 10 (ten) minutes late, we may need to shorten your service OR reschedule your appointment to avoid delaying our next guest. If we must reschedule, the late cancellation fee MAY apply.

3. No-Shows

Clients who fail to show up for their appointment without any notice ("No-Show") will be charged 100% of the reserved service amount. Future appointments may require a non-refundable deposit, and the 'no show' fee must be paid prior to booking a future service. 

4. Confirmation Reminders

As a courtesy, we send out text and/or email reminders 48 and 24 hours before your appointment.  Additionally, reminders may be sent up to 4 days in advance. However, please understand that it is ultimately your responsibility to remember your appointment dates and times to avoid late fees. Our booking and confirmation services are again, a courtesy.  In order to receive such reminders, you must OPT IN to text and email communication. It is not the salon or stylists' responsibility to confirm. 

5. Privacy Policy 

Please visit our Link Below to further understand your rights and safeguards regarding your personal information.

To ensure a safe and healthy environment for everyone, we kindly ask all clients to adhere to the following sick policy. Our goal is to keep our doors open and our stylists healthy so we can continue providing the best service possible.

1. If You Are Feeling Unwell

If you have a fever (99 degrees or higher), cough, chills, or any contagious symptoms, please reschedule your appointment. We request that you be symptom-free (without the use of fever-reducing medication) for at least 48 hours before coming into the salon.

2. Notice Requirements

• Standard Notice: We request 24 hours' notice for any cancellations or rescheduling.

• Emergency Illness: We understand that illness can strike suddenly. If you wake up sick on the day of your appointment, please notify us as soon as possible (ideally by [Time, e.g., 8:00 AM]).

3. Cancellation Fees & Grace

• The "First Pass" Policy: We offer a one-time waiver of our standard cancellation fee for illness-related late cancellations.

• Repeat Cancellations: Frequent last-minute cancellations due to illness may require a non-refundable deposit to book future appointments.

• No-Shows: Failure to call or text to cancel (even if you are sick) MAY result in a 50% charge of the service fee.

4. Right to Refuse Service

If a client arrives at the salon with visible symptoms of a contagious illness (heavy coughing, sneezing, or fever), or even allergy/cold symptoms, we reserve the right to politely ask you to reschedule. In this instance, a 50% service fee MAY still apply to cover the stylist's lost time.

5. Our Promise to You

The Salon/Owner promise to follow these same guidelines. If your stylist is unwell, we will notify you immediately and work to get you rescheduled as a priority.